The Problem with Traditional Complaint Handling
Traditional complaint handling processes are often plagued by inefficiencies. Manually drafting letters is slow, tedious, and prone to human error. This can lead to delays in resolution, customer frustration, and potential compliance issues. Furthermore, valuable time is diverted from investigation and problem-solving, hindering overall productivity. The cost of these inefficiencies can be significant, impacting both the bottom line and customer satisfaction.
The Solution
Olto Ai leverages the power of artificial intelligence to transform complaint handling. Our sophisticated algorithms analyse complaint details and automatically generate personalised, compliant letters in under 30 seconds. This eliminates the need for manual drafting, freeing your team to focus on more critical tasks. OLTO AI is designed to seamlessly integrate into your existing workflow, minimising disruption and maximising efficiency.
Rapid Letter Generation
Create complaint letters in under 30 seconds
Regulatory Compliance
Built-in safeguards ensure adherence to all relevant regulations, including required rights statements and considerations for vulnerable categories.
Personalisation Options
Customize the tone, language, and content of each letter to meet individual customer needs.
Multilingual Support
Generate letters in multiple languages to cater to a global customer base.
Automated Quality Control
Integrated spelling and grammar checks ensure error-free output.
Customisable Templates
Utilise pre-designed templates or create your own to maintain consistency and branding.
Seamless Integration
Integrate OLTO AI with your existing CRM and other systems for a streamlined workflow.
Reporting & Analytics
Track key metrics and gain insights into complaint trends.